Refund and Delivery Policy

Last updated: March 15, 2022

Thank you for shopping at Consult intelligence .

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds . This Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Contact intelligence Ltd, Reading, UK.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Consult intelligence , accessible from https://www.contact-intelligence.co.uk/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You ordered the ssevice or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: [email protected]

By visiting this page on our website: https://www.contact-intelligence.co.uk/contact/

We will reimburse You no later than 14 days of cancellation if eligible.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The service were purchased in the last 7 days

The following  cannot be refunded:

    • You have chosen a special package.
    • The primary design concept has been approved.
    • You have demanded revisions.
    • The cancellation has been made due to reasons non-related to the company.
    • The company has not been contacted for more than 2 weeks of project.
    • Company’s policies, or policy, have been violated.
    • Other company or designer has been approached for the same project.
    • The creative brief is lacking in required information.
    • A complete design change has been demanded.
    • The claim has crossed the given ‘request for refund’ time span.
    • The business is closing or changing name or business.
    • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
    • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
    • The client will not be entitled to any refunds after 7 days, from the date of purchase.
    • Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting, Amazon Ads spend, other platform Ads spend are not entitled to refunds under any circumstances.
    • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

    Note: Consult intelligence holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Consult intelligence. The company will be the rightful owner of the designs.

Only regular priced services may be refunded. Unfortunately, Services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.



  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
  • The turnaround time will be according to the package, the minimum time required is 2 business days.
  • In case of urgent order, contact our customer support team.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By visiting this page on our website: https://www.contact-intelligence.co.uk/contact/